At E. M. Associates, we are committed to protecting the privacy, confidentiality, and security of our customers, partners, website visitors, and business associates. This Privacy Policy explains how we collect, use, store, process, and safeguard your personal information when you interact with our website, products, services, communications, and business operations.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal and business information through various channels including our website, phone calls, emails, service inquiries, quotations, and direct communications.

Personal Information

The information we may collect includes:

• Full name

• Company name

• Phone number

• Email address

• Billing and business address

• GST or business registration details

• Project and service requirements

Technical Information

When visiting our website, we may automatically collect:

• IP address

• Browser type and device information

• Operating system

• Website usage data

• Cookies and browsing behavior

Service-Related Information

We may also collect information related to:

• Genset installation requirements

• AMC/CAMC contracts

• Service history

• Technical support requests

• Product preferences and inquiries

2. How We Use Your Information

The information collected is used to improve our services and provide a better customer experience.

We may use your information for:

• Providing quotations, products, and services

• Processing sales and service requests

• Responding to inquiries and technical support

• Installation and maintenance coordination

• Customer relationship management

• Sending service reminders and updates

• Improving website performance and user experience

• Business analytics and operational improvements

• Compliance with legal and regulatory obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and improve website functionality.

Cookies help us:

• Understand visitor behavior

• Analyze website traffic

• Remember user preferences

• Improve website speed and usability

Users may choose to disable cookies through browser settings; however, some website features may not function properly.

4. Data Protection and Security

E. M. Associates implements appropriate technical, administrative, and organizational security measures to protect personal information against:

• Unauthorized access

• Data theft

• Misuse

• Alteration

• Disclosure

• Destruction

We continuously review and improve our security systems to maintain data confidentiality and integrity. However, no digital transmission or storage system can be guaranteed 100% secure.

5. Sharing of Information

We do not sell, rent, trade, or distribute customer information to third parties for marketing purposes.

Information may only be shared under the following circumstances:

• With authorized employees and service personnel

• With manufacturers or partners for service fulfillment

• With legal authorities if required by law

• During business operations necessary for installations or technical support

All third-party service providers are expected to maintain confidentiality and data security standards.

6. Third-Party Websites

Our website or communications may contain links to external or third-party websites. E. M. Associates is not responsible for the privacy practices, content, security, or policies of such websites.

Users are encouraged to review the privacy policies of external websites before sharing personal information.

7. Retention of Information

We retain customer and business information only for as long as necessary to:

• Fulfill service obligations

• Maintain business records

• Comply with legal requirements

• Resolve disputes and enforce agreements

Once information is no longer required, we take reasonable measures to securely delete or destroy it.

8. User Rights

Depending on applicable laws and regulations, users may have the right to:

• Access their personal information

• Request correction of inaccurate information

• Request deletion of data

• Withdraw consent for communications

• Raise concerns regarding data handling practices

Requests related to personal data may be submitted through our official contact channels.

9. Marketing Communications

We may occasionally send updates regarding:

• Products and services

• Promotional offers

• Industry updates

• Service reminders

• Technical announcements

Users may opt out of promotional communications at any time by contacting us directly.

10. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor without parental consent, appropriate steps will be taken to remove such data.

11. Policy Updates

E. M. Associates reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on our website or official platforms.

Users are encouraged to periodically review this policy to stay informed about our data protection practices.

12. Consent

By using our website, submitting inquiries, engaging our services, or sharing information with E. M. Associates, you acknowledge and consent to the collection and use of information as described in this Privacy Policy.

13. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

E. M. Associates

S. No 81/3, Dangat Industrial Estate
NDA Road, Near Agarwal Godown
Shivane, Pune – 411023

Phone: +91 9766547833 / +91 9665062300
Email: emapune@gmail.com
Email: sales@emapune.com

We are committed to maintaining transparency, trust, and responsible handling of customer information.